What Are OK CBD Subscriptions?
We are pleased to offer a monthly subscription service for our customers. This allows you to set up a monthly standing order for your choice of 1,2 3 or 4 bottles of CBD oil in either 200mg or 400mg strength, and your choice of flavour(s). We’ll then post your order to you each month without you having to lift a finger!
What are the Benefits of Subscribing?
With our monthly subscriptions, you won’t need to worry about ordering your CBD each month. Simply set up your subscription and we’ll deliver your CBD oil on or around the same day each month. What’s more, you’ll also get a 5% discount and free delivery every month!
How do I Set up a Subscription?
- Head to the Subscriptions shop page and choose whether you would like to receive 1, 2, 3 or 4 bottles a month
- Choose your strength (200mg or 400mg) and which flavour(s) you would like
- Click the ‘Add Subscription to Cart’ button then head to the checkout to specify your delivery address and payment details
- Read our consent terms & check the box to confirm you give your consent for us to automatically process an order for you each month
- Click the ‘Subscribe Now’ button at the checkout, and you’re all set!
You can find out more about setting up a subscription here.
How Will I Be Billed For My Subscription?
We will take payment at the amount specified, from the credit/debit card you specify, on or around the same day that you place your first subscription order. You can view your next renewal date at any time from the Subscriptions tab in your account.
When Will My Subscription Start/End
Your subscription will start when you place your first order and will continue until you (or we) cancel it. You can change the day in which your payment is processed (and order is dispatched) from the Subscriptions tab in your account. If you want to renew your subscription earlier than your next renewal date, click the ‘Renew Now’ button. If you want to pause your subscription, click ‘Suspend’. You can then re-activate the subscription when you choose by opening the initial subscription order shown on your Subscriptions page and clicking ‘Reactivate’.
What Happens if My Subscription Renewal Fails/My Payment Declines?
If a renewal payment declines but you have available funds in your bank account, it might be that there is an error with the payment details.
You can manually pay for your subscription renewal by going to your account, clicking on the ‘Subscriptions’ tab, scrolling down to the ‘Related Orders’ section and clicking on the ‘Pay’ button next to the failed order. You’ll then be prompted to go through the checkout, much like placing a regular order.
If you haven’t manually paid for your renewal order we will automatically attempt to process it again 4 hours later. If we still weren’t able to process the payment we will try one more time 24 hours later. If this also fails, your subscription will go to ‘On Hold’ status.
If the payment has failed because the card you used to set up your subscription has expired/been cancelled, please see ‘What happens if my credit/debit card expires’ below.
I’m Running Out Of My OK CBD Products – Can I Bring Forward the Date of My Renewal?
Absolutely! Simply go to the ‘Subscriptions’ tab in your account dashboard and click ‘Renew Now’ button in the Actions box. We’ll then process your payment and dispatch your order for you. Your subscription will then renew every 30 days after this date.
What Happens if my Credit/Debit Card Expires or I Get a New Card?
You can update your payment details by going to the My Subscription page in your account and clicking the ‘Change Payment’ button. You’ll then be prompted to enter your new card details. Once you’ve saved these, we’ll then charge any future renewal payments to your new card. If you need any help with this, please don’t hesitate to contact us.
How do I Change my Delivery Address?
Please make sure that you update your address before your next renewal order has gone through. Simply go to the ‘Addresses’ tab in your account to change your delivery address and this will automatically update the address for your next subscription renewal.
Can I Change the Strength or Flavour of my CBD Oil Subscription?
Absolutely! You can switch the strength or flavour of your CBD oil subscription at any time by clicking the ‘Switch Subscription’ button within the Subscriptions area of your account.
Please note that you can only switch between flavours and strengths of the same subscription, so if you would like to change the number of CBD Oils/Capsules you receive each month, you will need to cancel your current subscription and set up a new one.