What Are OK CBD Subscriptions?
We are pleased to offer a monthly subscription service for our customers. This allows you to set up a monthly standing order for your choice of 1,2 3 or 4 bottles of CBD oil in either 200mg or 400mg strength, and your choice of flavour(s). We’ll then post your order to you each month without you having to lift a finger!
What are the Benefits of Subscribing?
With our monthly subscriptions, you won’t need to worry about ordering your CBD each month. Simply set up your subscription and we’ll deliver your CBD oil on or around the same day each month. What’s more, you’ll also get a 5% discount and free delivery every month!
How do I Set up a Subscription?
- Head to the Subscriptions shop page and choose whether you would like to receive 1, 2, 3 or 4 bottles a month
- Choose your strength (200mg or 400mg) and which flavour(s) you would like
- Click the ‘Add Subscription to Cart’ button then head to the checkout to specify your delivery address and payment details
- Read our consent terms & check the box to confirm you give your consent for us to automatically process an order for you each month
- Click the ‘Subscribe Now’ button at the checkout, and you’re all set!
You can find out more about setting up a subscription here.
How Will I Be Billed For My Subscription?
We will take payment at the amount specified, from the credit/debit card you specify, on or around the same day that you place your first subscription order. You can view your next renewal date at any time from the Subscriptions tab in your account.
When Will My Subscription Start/End
Your subscription will start when you place your first order and will continue until you (or we) cancel it.
I’m Running Out Of My OK CBD Products – Can I Bring Forward the Date of My Renewal?
If you want to renew your subscription earlier than your next renewal date, click the ‘Renew Now’ button. When you click this button a popup window will open with a ‘Pay Now’ button. Click this to process your order. This window will also detail your next renewal date which will continue to be the original monthly renewal day. If you want to bring any future renewals forward, please contact us and we can change your renewal day for you.
My Subscription Renewal is Due But I Don’t Yet Need It
You can pause your subscription by clicking the ‘Suspend’ button. Your subscription will then be set to ‘On Hold’ status. You can then re-activate the subscription when you choose by going to the Subscriptions tab in your account and clicking ‘Reactivate’.
What Happens if My Subscription Renewal Fails/My Payment Declines?
If a renewal payment declines but you have available funds in your bank account, it might be that there is an error with the payment details.
You can manually pay for your subscription renewal by going to your account, clicking on the ‘Subscriptions’ tab, scrolling down to the ‘Related Orders’ section and clicking on the ‘Pay’ button next to the failed order. You’ll then be prompted to go through the checkout, much like placing a regular order.
If you haven’t manually paid for your renewal order we will automatically attempt to process it again 4 hours later. If we still weren’t able to process the payment we will try one more time 24 hours later. If this also fails, your subscription will go to ‘On Hold’ status.
If the payment has failed because the card you used to set up your subscription has expired/been cancelled, please see ‘What happens if my credit/debit card expires’ below.
What Happens if my Credit/Debit Card Expires or I Get a New Card?
Unfortunately we’re not currently able to support changing payment details for an active subscription. You will need to cancel your current subscription and start a new one if your payment details have changed. Simply
If you need any help with this, please don’t hesitate to contact us.
How do I Change my Delivery Address?
Please make sure that you update your address before your next renewal order has gone through. Simply go to the ‘Addresses’ tab in your account to change your delivery address and this will automatically update the address for your next subscription renewal.
Can I Change the Strength or Flavour of my CBD Oil Subscription?
Absolutely! You can switch the strength or flavour of your CBD oil subscription at any time by clicking the ‘Switch Subscription’ button within the Subscriptions area of your account.
Please note that you can only switch between flavours and strengths of the same subscription, so if you would like to change the number of CBD Oils/Capsules you receive each month, you will need to cancel your current subscription and set up a new one.
How do I Cancel My Subscription?
You can cancel your subscription at any time by going to your account, clicking on the Subscriptions tab and clicking the cancel button underneath your subscription details.